Warranty & Security

  • What is the warranty?

    Carl Watches covers your purchase for 14 days from the date you placed your order.

    If an item develops a fault during the period within the manufacturer's warranty, we advise you deal directly with the manufacturer to remedy any issues as returning via us can delay a repair by 4-6 weeks. A copy of your invoice will act as proof of purchase for any warranty issues.

  • Do you stamp warranty cards?

    No, we do not stamp warranty cards - your Carl Watches invoice acts as your proof of purchase.

  • Is it secure to buy with you?

    Yes. It is 100% secure to buy from us. We do not see your debit/credit card details, once a transaction has been confirmed, we are simply instructed that your payment has been accepted.

  • How do I erase my smartwatch data?

    To carry out a full reset to factory settings (i.e. wipe all the data on your smartwatch-, please follow the appropriate steps below. Please erase your smartwatch data before returning a smartwatch to us.

    For all other manufacturers, please visit their official website for information on how to reset and erase the data on your connected watch.

  • Can I send my item for repairs?

    Yes, that is fully possible.