Returns & Refund Policy

During these uncertain times, we would like to reassure you that Carl Watches is still currently operating, and we are dedicated to offering the same services to our valued customers. 

Extended Christmas Returns

For the festive period, we are offering extended returns, giving you more time to get ahead with Christmas gifting or return unwanted gifts. All items ordered on or after the 1st October 2020 can be returned until 15th January 2021.

If your item is faulty, you must please still let us know that you wish to return your item within 14 days of receiving it. Terms and conditions still apply.

Carl Watches returns and refund policy

Carl Watches has different procedures depending on the reason for your return. We aim to keep these processes as simple as possible.

Contact us on within 14 days for refund matters.