DELIVERY INFORMATION
COVID-19 UPDATE: During these unprecedented and troubling times, we would like to assure you that here at Carl watches we are doing our best to keep deliveries as normal as possible.
We aim to update the shipping status information as soon as any developments occur. We continue to follow the guidelines set out by the Swedish government in order to keep our customers and staff safe. Please be aware that changes to local services and government recommendations in your area mean your delivery might be impacted.
We do our best to dispatch all orders we receive before 5pm (GMT) Monday to Friday the same day, however we do manual fraud checks on each payment we receive to protect you the consumer, and ourselves; inevitably this can sometimes delay orders when we are experiencing high order volume. In most cases you can expect your order to be dispatched the same working day.
Please note: Carl watches does not operate on Bank and Public Holidays, so your order will be dispatched on the following working day.
Usually takes 2-5 working days. Please allow 15 working days (3 weeks) as this is a free not fully trackable service. We recommend using the Express delivery option for a fully trackable guaranteed service.
This is a fully tracked estimated 48 hour service. 48 hours is calculated on working days. Any orders placed on Fridays will not arrive till Monday at the earliest. Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.
We use Deutsche Post for free international deliveries and DHL for our Express Service.
For the latest available tracking information for Deutsche Post please click here.
For the latest available tracking information for DHL Express deliveries please click here.
Usually takes 5-10 working days. Please allow 15 working days (3 weeks) as this is a free, not trackable service. We recommend using the Express delivery option for a fully trackable guaranteed service.
Usually takes 2-5 working days. Please allow 15 working days (3 weeks). We recommend using the Express delivery option for a fully trackable guaranteed service.
The service allows for fast tracking through customs and ensures your order will be on its way to you as quick as possible. This is a fully tracked estimated 48-hour service. 48 hours is calculated on working days. Any orders placed on Fridays will not arrive till Monday at the earliest. Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.
Import Duties:
For delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country when ordering goods from Watches2U.com. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Watches2U.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
If your order is returned to us through the post marked "undelivered", through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.